Refund policy

Return & Refund Policy

At LVLX, we want you to feel confident with every purchase. If something isn't quite right, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

Unworn, unused and unwashed
In their original condition
Returned with all original tags and packaging attached
Free from marks, stains, odours, deodorant, makeup, fake tan and other signs of wear

Items that do not meet these conditions may not be accepted.

For hygiene reasons, certain items may not be eligible for return where applicable.

Change of Mind & Incorrect Sizing

If you change your mind or order the incorrect size, you may request a return within the 30-day return period.

Unless the item is faulty, damaged or incorrectly supplied by LVLX, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable for change-of-mind returns.

Exchanges

If you would like a different size or item, please contact us with your order number and the item you would like to exchange.

Exchanges are subject to stock availability.

Customers are responsible for return shipping costs for exchanges unless the product received was faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.

Where an item has a major problem or otherwise qualifies for a remedy under the Australian Consumer Law, you may be entitled to a refund, replacement or other remedy. Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Sale Items

Sale items may be returned in accordance with this policy unless they are clearly marked as final sale.

Final-sale or clearance conditions do not affect your rights where an item is faulty or where you are otherwise entitled to a remedy under the Australian Consumer Law.