Shipping policy

Shipping Policy

At LVLX, we aim to process and deliver your order as quickly and efficiently as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During launches, sales, restocks and other high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where tracking is available.

Australian Shipping

We offer shipping throughout Australia.

Available shipping methods and applicable shipping costs will be displayed at checkout based on your order and delivery location.

Estimated delivery times begin once your order has been dispatched and are provided as a guide only.

New Zealand Shipping

We ship to New Zealand.

Shipping costs will be displayed at checkout before payment is completed.

International delivery times may vary depending on the destination, carrier and customs processing.

Worldwide Shipping

LVLX offers international shipping to selected countries and regions.

Available international shipping options and costs will be displayed at checkout based on your delivery address.

International delivery times vary depending on the destination and may be affected by customs clearance, local postal services and other circumstances outside our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the shipping price and are the responsibility of the customer.

LVLX does not control customs charges and cannot guarantee whether additional fees will apply.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address supplied by the customer.

Delayed, Lost or Missing Parcels

Once an order has been dispatched, delivery may be affected by circumstances outside LVLX's reasonable control.

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us and we will assist you with the appropriate next steps.

If tracking shows your parcel as delivered but you cannot locate it, please check around the delivery location and with household members before contacting the carrier or LVLX.

Returned to Sender

If an order is returned to LVLX because of an incorrect or incomplete address, failure to collect the parcel, or another customer-related delivery issue, additional shipping costs may apply to have the order resent.