Terms of service

Terms of Service

Overview

This website is operated by LVLX. Throughout the site, the terms “we”, “us” and “our” refer to LVLX.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website.

Please read these Terms of Service carefully before using our website or purchasing from LVLX.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

2. Products & Product Information

We make every reasonable effort to display our products, colours, sizing, descriptions and images as accurately as possible.

However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.

We reserve the right to modify or discontinue products without notice and to limit quantities available for purchase.

3. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, promotions and discounts may change at any time without notice.

Where applicable, taxes and shipping costs will be displayed during checkout.

We reserve the right to correct pricing, product description or other errors where they occur.

4. Orders

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

A product is unavailable
Incorrect pricing or product information has been displayed
We reasonably suspect fraudulent or unauthorised activity
Incorrect customer or payment information has been provided

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Payment

You agree to provide current, complete and accurate payment and billing information when placing an order.

Payments are processed through the payment methods made available at checkout.

LVLX does not guarantee that every payment method will always be available.

6. Shipping & Delivery

Shipping times provided on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including postal or courier delays, customs processing, weather events and peak delivery periods.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Additional information regarding shipping is available in our Shipping Policy.

7. International Orders

International customers may be responsible for customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

LVLX is not responsible for delays caused by customs or local authorities.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

9. Promotions & Discount Codes

Discount codes and promotional offers may be subject to specific conditions.

Unless otherwise stated, discount codes cannot be combined with other offers.

We reserve the right to modify, suspend or cancel promotions where reasonably necessary, including where there has been an error, misuse or suspected fraudulent activity.

10. Intellectual Property

Unless otherwise stated, the content on this website, including LVLX branding, logos, graphics, photographs, videos, product designs, written content and other materials, is owned by or licensed to LVLX.

You may not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission, except where permitted by law.

11. Prohibited Uses

You must not use our website:

For unlawful or fraudulent purposes
To infringe the rights of LVLX or another person
To transmit malicious code, viruses or harmful material
To interfere with the security or operation of our website
To collect information about other users without appropriate authorisation
To attempt to gain unauthorised access to our systems

We may restrict or terminate access to our website where these Terms are materially breached.

12. Third-Party Services

Our website may use or provide access to third-party services, including payment providers, shipping providers, social media platforms and other technology providers.

Your use of third-party services may also be subject to their own terms and policies.

To the extent permitted by law, LVLX is not responsible for the acts or omissions of independent third-party providers.

13. Limitation of Liability

To the maximum extent permitted by law, LVLX will not be liable for losses that are indirect, consequential or not reasonably foreseeable arising from your use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be available on our website. Continued use of the website following an update constitutes acceptance of the updated Terms to the extent permitted by law.